Chief Operating Officer / AgCode, Inc

Oct 2022 - Current

Developed quarterly business plans to evaluate cost projections in accordance with product roadmap.
Refined organizational structure to consolidate, streamline and delineate necessary functions.
Oversaw operations and coordinated with managers to increase annual revenue by 100%.
Renegotiated contracts with business partners and clients resulting in a 10% TCV increase while maintaining flat YOY operating expenses.
Implemented new service strategies to support increased workflow, reducing client churn to 2.5% and decreasing customer onboarding time by 25%.
Managed diverse teams of professionals focused on improving Customer Success Principles.

Vice President of Product / AgCode, Inc

Dec 2018 - Oct 2022

Monitored employees' day-to-day activities and made plans to rectify issues.
Supervised daily operations of multi-million dollar project and product roadmap.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Eased team transitions and new employee orientation through effective training and development.

Director of Sales and Business Development / AgCode, Inc

Jan 2015 - Dec 2018

Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
Researched new campaigns and industry trends, adjusting objectives and communicating to sales team for future amendments to existing protocol.
Built sales opportunity pipeline through targeted prospecting methodologies.
Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.

Enterprise Project Manager / AgCode, Inc

Jul 2007 - Dec 2014

Updated operational methods and oversaw process implementation for improved efficiency.
Developed and initiated projects, managed resources, and monitored performance of SaaS deployments.
Met project deadlines without sacrificing code quality, user requirements, and customer success criteria.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

General Manager / Verizon

Sep 2003 - Apr 2010

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Performance Recognition

President's Cabinet Award for nationwide leading growth.
6-time Winner's Circle Award for region leading growth.